Terms and Conditions

Welcome to the Cage Side Clothing Web site.  By using, visiting or browsing the Site, you accept, without limitation or qualification, these Terms and Conditions and agree to the terms of our Privacy Policy. If you do not agree to these Terms and Conditions and Privacy Statement, please do not use our services or visit our Site. Cage Side Clothing reserves the right, at its discretion to change, amend, add or remove sections of these terms at any time. You are bound by such revisions and should therefore visit this page periodically to view the current Terms and Conditions to which you are bound.

Product Prices.

All prices are inclusive of VAT where appropriate.

Delivery

Any orders placed before Midday will be processed the same day where possible.  We aim to ship your order within 24 hours of receipt.  We ship within the UK, to Europe and the USA.   You can contact us to discuss delivery methods or track an order at contact@cagesideclothing.co.uk.   If you need to receive your order by a certain day and time, please contact us and we will be happy to give you a price to deliver the item to suit your needs.

UK Mainland

FREE as standard.  Orders are dispatched by Royal Mail First Class Recorded Delivery and will usually arrive within 1-3 working days from the date you place your order.  Please allow up to 7 days, for any unforeseen circumstances.  Recorded delivery items will arrive with your normal post but require a signature. Please make sure you are available to sign for your delivery.  If no person is available to sign for your delivery a card will be posted informing you that a delivery attempt was made, it is deemed to be your responsibility to contact/collect from the courier in question. 

Republic of Ireland and Europe:

£9.99 as standard.  On orders weighing over 3kg in total an International/Offshore Heavy Delivery Order Delivery Surplus may apply.  (See section below).  Orders are dispatched by Royal Mail Airsure Delivery and will usually arrive within 3 - 7 working days from the date you place your order.  Royal Mail Airsure tracks your order electronically to the point of delivery, but items delivered by this method will NOT require a signature.  Please contact us if you wish us to track the progress of your order.  Although your items receive priority treatment, the Airsure service does not guarantee delivery times. Please contact us for pricing if you live in Hawaii or Alaska.

USA:

£12.99 as standard.  On orders weighing over 3kg in total an International/Offshore Heavy Delivery Order Delivery Surplus may apply.  (See section below).  Orders are dispatched by Royal Mail Airsure Delivery and will usually arrive from 3 - 7 working days from the date you place your order.  Royal Mail Airsure tracks your order electronically to the point of delivery, but items delivered by this method will NOT require a signature.  Please contact us if you wish us to track the progress of your order.  Although your items receive priority treatment, the Airsure service does not guarantee delivery times.

International Heavy Order Delivery Surplus applying to International and Offshore UK addresses only

If your order weighs more than 3kg, and is being dispatched to a UK offshore address or internationally, we may need to apply a delivery surplus.  If you are unsure as to whether your order will be over 3kg, please contact us before processing your order.  In the event that we need to add an unforeseen surplus charge to you order, we will contact you to discuss delivery options and agree a surplus charge.  You will have the option to cancel your order at any time if you do not wish to pay a surplus delivery charge.


Returns.

Faulty or Damaged Goods/ Errors with the Order

Should there be an error with your order or we send a faulty or damaged item, we require that you notify us in writing within 14 days of receipt.  We will exchange the item for an undamaged replacement or the correct product, or refund the cost of the item if the product in question is not available.  You will not be charged for the return postage or the replacement postage in this case, providing you return the item via the method we agree upon.  Whilst in your care, the parcel is deemed your responsibility. If you were to lose, use or give away that parcel we would not provide a replacement. Once we have received the returned item back from you, we will dispatch the new and corrected order the next working day where possible.

Returns

In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 7 days of receipt. Details of where to send the goods back to our outlined below.  If the unwanted item/items are returned in their original condition including the packaging and tags, we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you where applicable.  We are not able to accept the return of opened and/or part used goods.

Please contact us first to let us know if a product is being returned. We recommend that any returns are sent by recorded delivery to ensure safe receipt. We will not take responsibility for returned items if they are lost in the post.  If an order is returned to us because no one has been at the shipping address to receive the item/items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the cost of the delivery and the return delivery back to us.  If the customer has refused delivery (with no error on our part) and the item is returned to us, the customer is liable for the cost of the delivery and the return delivery back to us.  Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.  No refunds can be given until the returned goods have been safely received back by us.

Please send your returns to:
Cage Side Clothing Ltd.
14 Alvington Grove
Hazel Grove
Stockport
Cheshire
SK7 5LS

Payment and Stock Availability.

Payment Gateway

Paypal, a global leader in online payments, has 164 million account holders worldwide and is now one of the most common online payment methods. It offers any Customer with an email address a quick, easy and convenient method to pay for goods, using stored Paypal payment information and the Paypal Express Checkout facility.

You do not need a Paypal account to pay for goods, once taken to the Paypal gateway, you can pay with all major debit and credit cards or log into your paypal account and pay even quicker, as your cards are already stored to your Paypal account.

We accept the following debit/credit cards:

• Visa / Delta / Electron
• MasterCard / Eurocard
• PayPal Top Up Card
• Maestro
• Solo
• American Express

For more information, please visit the Paypal site: http://www.paypal.co.uk/uk

Secure Payments

Cage Side Clothing never collects any of your financial information, this is all processed via Paypal and their encrypted gateway system. Below is how it works:-



1. Your sensitive financial information is securely stored on the Paypal servers.
2. When you use PayPal to pay online, you provide only your PayPal email address or enter your credit/debit card information.
3. Cage Side Clothing receives payment from PayPal without ever seeing your financial information.

Industry Leading Secure Encryption

Safeguarding your financial and personal information is one of Paypals most important priorities. That’s why they automatically encrypt all sensitive information sent between your computer and Paypal servers.

1. Your computer: When registering or logging in to Paypals site, they verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.
2. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).
3. Paypal Servers: Your personal information is stored on Paypals servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, Paypal do not directly connect their firewall-protected servers to the internet.

PayPal eCheques

If you have selected to make payment with a Paypal eCheque, we will hold your order until whole payment has been cleared. The typical time for a Paypal eCheque to clear is between 7-9 working days.